Consumer Ombudsman Services

At Select Portfolio Servicing (SPS) we hold ourselves to a strict set of standards which include working honestly and fairly with all of our customers and clients. We recognize that all of our customers and their situations are unique. Because of this, we provide numerous payment options, extended hours of operation and associates who are trained to provide knowledgeable assistance. We do our best to do things right the first time. Unfortunately, sometimes issues still arise. To help you in these situations, we've established the SPS Consumer Ombudsman role. This resource is available to help if you are dissatisfied with the resolution of an issue or with the service you have received from SPS.

While the actual servicing of your loan is handled by our loan servicing operations, the Ombudsman is well versed in loan servicing and industry-related laws, regulations and practices. Using this knowledge, the Ombudsman will review your specific situation, looking into any aspect that appears unreasonable or improper. Based on these findings, the Ombudsman will make necessary recommendations for resolution and will communicate the decision directly to you.

First time issues should be directed to our Customer Service department at 800-258-8602.

You may contact the Select Portfolio Servicing Consumer Ombudsman through the following channels:

Select Portfolio Servicing, Inc.
Attn: Consumer Ombudsman
P.O. Box 65250
Salt Lake City, UT 84165-0250

For Home Affordable Modification Program questions or concerns: ombudsmanHAMP@spservicing.com